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Refund Policy

Effective Date: [08/08/2025]

At RLC Technology Ltd, we are committed to providing high-quality online learning resources, laboratory simulators, and assessment tools for students, tutors, and educational institutions. This Refund Policy explains when and how refunds may be issued.

1. Digital Products and Online Access

Because our EdTech resources are digital in nature and access is granted immediately after purchase or enrolment, we do not generally offer refunds once access has been provided.
However, refunds may be considered under the following circumstances:

  • You have purchased access in error and have not logged in or accessed the content.

  • A technical fault on our side prevents you from accessing the service and we are unable to resolve it within a reasonable time (normally 7 working days).

2. Institutional Subscriptions and Licences

For colleges, universities, and training providers:

  • Annual or term-based subscriptions are invoiced in advance.

  • Refunds are only available if the service has not been activated and no user accounts have been created.

  • Once activated, no pro-rata refunds are provided for unused periods.

3. One-off Training or Live Events

If you book a live training session, webinar, or workshop:

  • Cancellations made more than 14 days before the event will be refunded in full.

  • Cancellations made 7–14 days before the event will be refunded at 50% of the fee.

  • No refunds are available for cancellations made less than 7 days before the event.

4. Refund Request Process

To request a refund, please email [Insert official email] with:

  • Your full name

  • Order number / invoice number

  • Purchase date

  • Reason for refund request

We will respond within 5 working days. Approved refunds will be processed to the original payment method within 10 working days of approval.

5. Non-Refundable Situations

Refunds will not be issued where:

  • You change your mind after accessing the content.

  • Your institution withdraws from the course after activation.

  • You experience technical issues caused by your own equipment, internet connection, or local restrictions.

  • You fail to meet the technical requirements listed on our website prior to purchase.

6. Consumer Rights

This policy does not affect your statutory rights under UK consumer law, including your rights under the Consumer Contracts Regulations 2013.

RLC Technology Ltd
Registered in England & Wales, Company No. 05775288
Website: www.rlclab.com
Email: [info@rlclab.com]

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